Instruction manual

Features
■ Transfer Audible. The system can be programmed so that when
outside callers are on hold for transfer, they hear ringback or Music-on-
Hold (the factory setting), if available. Music-on-Hold changes to
ringback when the transfer is completed. Inside callers always hear
ring back.
If the Transfer Audible is programmed for Music-on-Hold, and if the
person transferring a call hangs up before announcing it or uses Camp-
On, the transfer is considered completed and the outside caller hears
ringback instead of Music-on-Hold.
Considerations and Constraints
Calls transferred to outside numbers may vary in transmission quality.
Calls cannot be transferred to outside numbers on a loop-start trunk unless the
trunk is programmed for Reliable Disconnect. (Reliable Disconnect indicates
that a disconnect signal is sent by the local telephone company to the system
shortly after a caller hangs up.)
The ability to transfer calls to outside numbers cannot be specifically blocked
for an individual extension. However, Calling Restrictions or Disallowed Lists
can be assigned to individual extensions to prevent outward or toll calls.
When an outside call is transferred to an outside number (trunk-to-trunk
transfer), two outside lines are used for as long as the call is in progress.
When a call is transferred to an outside number, the system does not recognize
the transfer until a dialing timeout occurs. The user can avoid a delay by
dialing # after dialing the telephone number.
If any user tries to complete a transfer to an outside number, the call to the
outside destination is disconnected under the following conditions. (The
transfer originator does not receive an error tone to indicate that the transfer
was denied.)
■ The outside line used to make the call is a loop-start line programmed for
Unreliable Disconnect.
■ Another inside user joined the call and the call is now a conference call
(which cannot be transferred).
When a call is received on a T1 channel that is programmed to emulate a loop-
start trunk and then is transferred to an outside telephone number, it is not
disconnected and remains on hold if the caller hangs up before the call is
answered.
Except when One-Touch Hold is used, a transferred call always arrives on an
SA or ICOM button or, when transferred to a QCC operator, on a Call button.
Calls cannot be transferred from an extension programmed as a fax port, but
inside and outside calls can be transferred to a fax port. A call transferred to a
fax port does not return to the originator, but continues to ring at the fax
extension. This eliminates the possibility that a high-pitched fax tone would be
heard by the person who answers the returning call.
488 Transfer