Instruction manual
Features
■ One-Touch Hold. If the system is not programmed for One-Touch
Transfer, it is programmed for One-Touch Hold (the factory setting in
Behind Switch mode). This transfer option applies to outside calls only.
With One-Touch Hold, a telephone user or operator can transfer a call on
an outside line button to another extension with a shared button for the
same outside line. The user or operator presses an Auto Dial or DSS
button for the extension to initiate the transfer, The outside call is put on
hold and the system automatically selects an SA or ICOM button and
dials the transfer destination. The user announces the call to the person
at the destination extension, who completes the transfer by pressing the
line button with the held call.
There is no transfer return function with One-Touch Hold, If the transfer
destination does not answer or is busy, the person who initiated the
transfer must notify the outside caller, or the call will remain on hold.
■ Type of Transfer. The system can be programmed for automatic
selection of either a ringing button—
SA Ring or ICOM Ring (the factory
setting) — or a voice-announced button — SA Voice or ICOM Voice —
when a transfer is initiated. Type of Transfer does not apply to calls
transferred to telephones outside the system.
If the system is programmed to select a ringing button and one is
available, the call rings at the destination extension. If the system is
programmed to select a voice-announced button and one is available,
the person at the destination extension hears a voice announcement. If
that person does not have a speakerphone, has turned off Voice
Announce to Busy, or is already using the speakerphone, the call is
converted to a ringing call. A transfer to an outside number is always a
ringing call.
If the specified type of button is not available, the system automatically
selects the next available SA or ICOM button. If no SA or ICOM button
is available, the caller is put on hold for transfer and no line is selected.
The user can then select a Shared SA button, an SA Originate Only or
ICOM Originate Only button, wait for a free SA or ICOM button, or
select an outside line button to transfer a call to an outside number.
The following types of calls ring at the telephone they are transferred to,
regardless of the programmed Type of Transfer option:
— Calls that arrive after waiting in a Callback or Call Waiting queue
— Calls to busy extensions that do not have the Voice Announce to
Busy capability
— Calls to a telephone with Voice Announce to Busy turned off
— Calls to a telephone whose speakerphone is in use
— Calls to single-line telephones
— Calls to a Calling Group
— Calls to a QCC operator
Transfer
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