Instruction manual

Features
Description
Users can transfer inside or outside calls to inside extensions or to outside
numbers. Transferring an outside call to an outside number is called
trunk-to-
trunk transfer.
Calls can be transferred with or without consultation:
■ A transfer with consultation can be made only to an inside extension.
The user initiating the transfer calls the destination extension and speaks
to the person at that extension before completing the transfer.
If the transfer is initiated on an SA Voice or ICOM Voice button, the
transfer is called a voice-announced transfer. (See Type of Transfer,
later in this section.) On a voice-announced transfer, the user initiating
the transfer can speak to the person at the destination extension on that
person’s speakerphone before completing the transfer. When the
transfer is completed, it arrives at the destination extension as a ringing
call.
■ A transfer without consultation can be made to an inside extension or an
outside number. The user initiating the transfer completes the transfer
before the person at the destination extension or number answers.
NOTE:
Queued Call Console (QCC) system operators ordinarily use the Start and
Release buttons to transfer calls, rather than the Transfer process
described in this section. For more information, see Queued Call Console.
The following system-programmed options determine how users can transfer
calls:
■ Transfer Return Time. If a transferred call is unanswered within a
programmed number of rings, it rings back at the transfer originator’s
telephone. This Transfer Return Time can be set to a value of 1 to
9 rings, or 0 (the factory setting is 4 rings). If the Transfer Return Time is
set to 0, a transferred call continues to ring until it is answered or the
caller hangs up.
A returning transferred call continues to ring on the telephone it was
transferred to and on the telephone that originated the transfer until
either user answers or the caller hangs up.
Timing begins when the transfer is completed. If the transfer fails for any
reason (such as an invalid destination), the Transfer Return Time is
automatically set to 2 rings to allow a faster return unless the
programmed value is 0 (no transfer return).
Returning transferred calls ring at the originating telephone with a
distinctive ring (a three-ring pattern). Display telephone users also see
the call type Return on the display.
Transfer 485