Instruction manual

Features
Single-Line Telephones
Single-line telephones in Behind Switch mode by default cannot use Account
Code Entry or Forced Account Code Entry. If this feature will be used, the
single-line telephone must be programmed through Idle Line Preference to
select an
SA or ICOM button so that the user will hear internal dial tone when
the handset is lifted for an outgoing call.
Single-line telephones must have touch-tone dialing to use the Account Code
Entry feature.
When the single-line telephone has internal dial tone, the feature can be
activated by dialing #82.
Single-line telephone users cannot enter account codes with System Speed Dial
or Personal Speed Dial because these features are activated by dialing #. The
# completes the entry of an account code and cannot also be used to activate
the Speed Dial features.
Feature Interactions
Auto Dial
Automatic Line
Selection
Automatic Route
Selection
Callback
Conference
Coverage
Frequently used account code numbers can be programmed
onto outside Auto Dial buttons.
Account codes can be entered by a single-line telephone user
only when Automatic Line Selection is programmed to select an
SA or ICOM button when the user lifts the handset.
When ARS is used on the system, an account code can be
entered before or after dialing the telephone number. If Forced
Account Code Entry is assigned, the user must enter the code
before dialing the ARS dial-out code.
An account code must be entered before the user activates
Callback. If not, the user must wait until after the call is
connected before entering the account code. Account codes
cannot be entered while the call is queued.
A separate account code must be entered for each outside call
added to a conference. An account code does not carry over to
other calls made at the same time.
When answering calls on a Primary Cover, Secondary Cover,
or Group Cover button, a receiver cannot enter an account
code. The account code must be entered from the sender’s
telephone. (If the receiver tries to enter an account code, no
error tone sounds, but the account code does not appear on
the SMDR printout.) Since Cover buttons are not required when
the Queued Call Console (QCC) queue is programmed as a
receiver for a Coverage group, a QCC system operator can
enter account codes and have them appear on the SMDR
printout.
Account Code Entry/Forced Account Code Entry 17