Instruction manual

Features
Telephone Differences
Queued Call Consoles
When a QCC system operator arranges a three-participant conference call (the
system operator and two other participants) and presses the Release button,
the QCC system operator is released from the call but the other two participants
remain connected. However, the QCC operator’s extension remains on the
SMDR record.
Feature Interactions
Account Code
Entry
Auto Dial
Automatic Route
Selection
Callback and Call
Waiting
Camp-On
Conference
Coverage
Forced Account
Code Entry
The account code is printed in the ACCOUNT field of the SMDR
record. If SMDR is set to record outgoing calls only, an
Account Code cannot be entered on incoming calls.
All calls made to an outside number using Auto Dial are
recorded on the SMDR report.
SMDR reports for systems with Automatic Route Selection (ARS)
show all the digits dialed by the user in the CALLED NUMBER
field, including any digits absorbed by digit absorption and the
facility used to make the call. The records do not include the
ARS dial-out code or any digits added by ARS.
SMDR begins measuring the duration of Callback calls when
the trunk is seized and the system begins dialing the call. Call
Waiting calls are measured as soon as the call is answered.
If an incoming call is camped-on but is not picked up by the
other extension, the extension of the user that activated Camp-
On is shown in the STN field of the SMDR report. If an incoming
call is camped-on and picked up by the destination extension,
the destination extension is shown in the STN field of the SMDR
report.
When a conference call includes inside and outside
participants, records are generated only for outside
participants. When a call is dropped from a conference call, it
is considered a completed call and is sent to the SMDR print
queue.
The extension of the telephone on which an Individual or Group
Coverage call is answered is shown on the SMDR report.
The account code is printed in the ACCOUNT field of the SMDR
record.
454 Station Message Detail Recording (SMDR)