Instruction manual

Features
Forward and
Follow Me
Group Calling
Music-on-Hold
Night Service
Paging
SMDR
Users can set up forwarding of calls to extensions or outside
telephone numbers via Remote Access. To do so, the user
calls into the system on a trunk that is programmed for Remote
Access. If a barrier code is required, the user hears the
Remote Access dial tone (stutter tone) and enters the barrier
code. Once the barrier code is correctly entered, or if barrier
codes are not required, the user hears system dial tone and can
then forward calls the same as when at an inside extension.
Remote Access users cannot log into a calling group, but a
Remote Access user can call into a calling group regardless of
the restrictions applied. When the call rings at a calling group
member’s telephone, it rings as an outside call. A calling group
can be programmed to receive calls from Remote Access users
to invalid extensions. If a trunk is programmed for both Remote
Access and Group Calling, Remote Access overrides Group
Calling.
Remote Access users waiting for a busy trunk pool or extension
do not hear Music-on-Hold, even if it is programmed on the
system. They hear the queueing tone, then silence.
When incoming calls are received on a trunk programmed for
Shared Remote Access, they are treated as Remote Access
calls only when Night Service is activated on all of the system
operator positions that receive calls on that trunk. When a call
is received on a trunk that is programmed for Shared Remote
Access and Night Service is not activated, the call rings at the
number programmed as the redirect destination for calls to
invalid numbers.
Loudspeaker paging cannot be accessed from outside the
system via DID lines or Remote Access.
Remote Access calls are recorded only if SMDR is programmed
to track incoming calls. If a barrier code is entered, the barrier
code number (01 –16) appears in the Account Code field of
the report, preceded by 999999. If the caller uses Remote
Access to dial an extension and the call is answered, the
extension number is shown in the Station field. If the call is
not answered at the extension, the Station field is blank.
If the caller uses Remote Access to dial out on a line or trunk,
the Station field is blank on the first SMDR record and a
second record is generated for the outgoing call.
A Remote Access user cannot enter account codes. However,
if a Remote Access user calls an inside extension and the
person at that extension enters an account code, the code
overwrites the barrier code number (01–16) in the Account
Code column.
Remote Access
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