Instruction manual

Features
■ Autoqueuing (Automatic Callback). The factory setting prevents a
remote caller who reaches a busy trunk pool (Hybrid/PBX only) or
extension from using the Automatic Callback feature to request a trunk
pool or extension. The factory setting can be changed to allow remote
users to use Automatic Callback to request busy trunk pools or
extensions. Automatic Callback assignment applies to all Remote
Access users and cannot be assigned to trunks or barrier codes on an
individual basis.
Considerations and Constraints
Under applicable tariffs, the customer is responsible for any charges incurred
through the remote use of system facilities. To prevent unauthorized use of the
system’s outside lines by remote callers, also called toll fraud, the following
precautions should be taken:
■ Barrier codes should be used and changed frequently.
■ The trunks programmed for remote access should be changed
frequently.
Only touch-tone telephone users can access the system remotely. Rotary dial
telephone users are routed through the system operator.
Remote Access calls ring on SA or ICOM buttons; however, the telephone rings
like an outside incoming call.
Systems with DID trunks can designate a DID extension that off-site users can
dial to use Remote Access.
If a remote caller does not dial a number or feature code before the timeout
period expires, the call is sent to the redirect destination programmed for
Remote Access.
Trunks used for dedicated Remote Access must not be assigned to ring into a
Calling Group.
The sixteenth barrier code is automatically assigned for Remote Access by an
AT&T-authorized dealer for system programming and maintenance.
Mode Differences
Hybrid/PBX Mode
Remote Access Autoqueuing (Automatic Callback) is available only in
Hybrid/PBX mode for calls made to busy pools.
Remote Access 425