Instruction manual

Features
Description
The Remote Access feature allows employees to dial into the system by dialing
the number of a trunk designated for Remote Access. The remote user should
be required to dial a barrier code (password) after reaching the system. After
gaining access to the system, the remote user can do any of the following:
■ Dial extension numbers directly without going through the system
operator. Remote callers can call internal telephones, data terminals, or
calling groups just as if they were calling from an extension within the
system.
■ Select a regular or special-purpose outside line (for example, a WATS
line) or a pool or Automatic Route Selection (ARS) line to make outgoing
calls. If the pool is busy, the system can be programmed to allow the
remote user to use Callback to put a call in queue for the busy pool.
■ Arrange to have calls forwarded, change the forwarding destination, or
cancel call forwarding to a telephone inside or outside the system.
NOTE:
Calls made via Remote Access to locations outside the system may vary in
transmission quality.
Remote Access also allows remote system programming and maintenance by
qualified technicians.
Specific outside trunks are programmed for either Dedicated or Shared Remote
Access, When Dedicated Remote Access is programmed for a trunk, all
incoming calls on that trunk are treated as Remote Access calls. When Shared
Remote Access is programmed for a trunk, incoming calls on that trunk are
treated as Remote Access calls only when Night Service is activated on the
system. Remote Access can be programmed for any outside line connected to
the system, except for Direct Inward Dialing (DID) or dial-in tie trunks. For DID
and dial-in tie trunks, Remote Access is possible when the remote user dials the
Remote Access code (the factory-set code is 889).
When calling into the system on a trunk that is programmed for Remote Access,
the system answers the call and the caller receives a special dial tone. If a
barrier code is not required, the caller can dial an extension, pool dial-out code,
ARS code, telephone number, or feature code, If a barrier code is required, the
caller dials the required 4-digit barrier code and receives a second dial tone.
When a call is received on a DID trunk, a dial-in tie trunk, or a trunk
programmed for Shared Remote Access, and Night Service is not activated, the
call is redirected to the QCC queue, a calling group, or an extension,
depending on how the destination of calls to unassigned numbers is
programmed. The factory setting specifies the primary operator as the
destination.
Remote Access 423