Instruction manual

Features
Signaling
Speed Dial
SMDR
System Access/
Intercom Buttons
System
Renumbering
Transfer
Voice Announce
to Busy
Notify and Signaling buttons cannot be used on a QCC.
However, pressing a DSS button sends a manual signal to the
extension associated with the DSS button in the following
instances:
■ The QCC operator is timed out from dial tone on a Call
button or has pressed the Forced Release button while
listening to dial tone on a Call button.
■ The QCC operator, in a split condition, pressed the
Source button after contacting the destination but did
not connect both parties by using the Join button. If the
operator presses a DSS button, a manual signal is sent
to the destination extension.
Personal Speed Dial and System Speed Dial cannot be used to
dial numbers on a QCC. The Directory features can be used
instead.
When a QCC operator arranges a 3-party conference (the
operator and two other participants) and presses the Release
button, the operator is released from the call and the other two
participants remain connected. Although this process is similar
to transferring a call, the QCC operator’s extension remains on
the SMDR record.
SA buttons are not assigned on a QCC. The QCC operator
uses Call buttons to make and receive inside and outside calls.
The Listed Directory Number (the extension number for the
QCC queue) can be renumbered. The factory-set extension is
800.
The QCC operator uses the Start and Release buttons or a
DSS button to transfer calls. However, pressing the Transfer
button on a QCC is the same as pressing the Start button. A
QCC operator cannot make or receive voice-announced
transfers. When the operator uses the Start and Release
buttons to transfer a call, the Return Ring Interval applies for
transfer return timing instead of the Transfer Return Interval.
Voice announcements cannot be received on a QCC. Voice
Announce to Busy cannot be turned on at a QCC.
Queued Call Console
407