Instruction manual

Features
Pools
Privacy
Recall
Reminder Service
Remote Access
Ringing/Idle Line
Preference
Ringing Options
Saved Number
Dial
Pool buttons cannot be assigned to a QCC, but a QCC
operator can select pools to make outgoing calls by pressing a
Call button and dialing the ARS or pool dial-out code. A QCC
operator can be assigned to receive calls on trunks assigned to
pools.
A Pool Status button is assigned as a fixed feature button on a
QCC and provides the QCC operator with the status of all the
trunk pools (a maximum of 11). The QCC operator presses the
Inspect button, followed by the Pool Status button, and the
busy or available status of trunk pools is shown on the display.
A QCC operator cannot use Privacy.
A Recall button cannot be programmed on a QCC.
Reminder Service cannot be used on a QCC.
If a Remote Access user does not enter the required digits
within the timeout period or dials an invalid extension number,
the call can be directed to one or more QCC operators and/or
to the Message Center if so programmed.
One or more QCC operators can be assigned to receive calls
on trunks assigned with Shared Remote Access. Calls received
on trunks that are assigned Shared Remote Access receive
Remote Access treatment only when all QCC operators who are
assigned to receive calls on Shared Remote Access trunks turn
on Night Service. If Night Service is turned off by one or more
QCC operators assigned to receive the calls, calls ring in to the
QCC queue normally and do not receive the Remote Access
treatment.
Ringing/Idle Line Preference is turned on and cannot be turned
off on a QCC.
Personalized Ringing cannot be programmed on a QCC, nor
can Ringing Options be adjusted on a QCC. The Call buttons
are fixed to Immediate Ring. A QCC only receives two types of
Distinctive Ringing—one ring for an inside call and two rings for
an outside call. A QCC does not receive the three rings that
indicate a returning transferred call.
Saved Number Dial cannot be used on a QCC.
406 Queued Call Console