Instruction manual

Features
Paging
Park
When multiple Night Service calls are received in the QCC
queue at the same time and none of the calls are answered by
a Night Service member (all group member ICOM or SA
buttons are busy), new calls are sent to the QCC queue and
can be answered only by the QCC operator. To avoid this
situation, it is recommended that all outside lines assigned to
ring in to the QCC queue be assigned as Personal Lines on at
least one group member’s telephone.
A QCC cannot make or receive voice-announced inside calls
(speakerphone calls to an individual extension). A QCC cannot
be a member of a Speakerphone Paging Group. A QCC
operator can use a Loudspeaker Paging system only by
selecting the feature from the display and can use the Group
Page feature by selecting a Call button and pressing the DSS
button or dialing the extension for the Paging Group.
Eight park dial codes are automatically reserved for parking
calls from a QCC. The factory-set extension numbers are
881–888. To assign the Park Zones to a DSS connected to a
QCC, the extension numbers must be in the range programmed
for the Page buttons.
A QCC operator with a DSS parks a call by pressing the DSS
button for the Park Zone or by pressing the Start button and
then the DSS button. The call is automatically parked. (The
operator does not need to press the Release button.) A QCC
operator without a DSS cannot park calls.
To pick up a parked call, the QCC operator presses the
Feature button and selects PickUp from the display, then dials
the extension number for the telephone or Park Zone where the
call is parked.
Calls parked by QCC operators can be programmed to return to
the QCC operator who parked the calls and/or to another QCC
operator. Returning parked calls are also assigned a QCC
Queue Priority Level (the factory setting is 4). With Message
Center Operation, a call parked by a QCC operator can be
returned to the Message Center position.
Personal Lines Personal Lines cannot be assigned to a QCC.
Pickup
A QCC can be a member of a Pickup Group. QCC operators
can only use Individual Pickup and Group Pickup by selecting
them from the display. Individual Pickup and Group Pickup are
included on the Home screen on QCCs.
Queued Call Console 405