Instruction manual

Features
Inspect
Last Number
Dial
Line Request
Messaging
Microphone
Disable
Multi-Function
Module
Night Service
When a conference participant joins a conference call by using
a shared outside line or a Shared SA button, the QCC display
reflects the correct number of participants. However, if the
QCC operator uses the Inspect feature to verify the number of
participants, the number shown on the display does not include
participants joining the conference call on Shared SA buttons.
Pressing any of the buttons programmed with fixed QCC
features (for example, a Call, Start, or Source button) while in
the Inspect mode does not remove the console from the Inspect
mode. However, pressing the Feature, Transfer, HFAI,
Conference, Drop, Speaker, or Hold button does remove the
console from the Inspect mode.
Last Number Dial cannot be used on a QCC.
Line Request cannot be used on a QCC.
A QCC operator can use Leave Message only by selecting the
feature from the display. A Send/Remove Message button is
programmed as a fixed feature on a QCC.
The microphone on a QCC is automatically disabled and cannot
be enabled.
An MFM cannot be connected to an MLX-20L telephone
assigned as a QCC. As a result, adjuncts such as answering
machines and fax machines cannot be used with the console.
A Night Service button is assigned as a fixed feature on a
QCC.
If more than one QCC operator is assigned to receive calls on
an individual trunk, Night Service must be turned on at all
assigned positions before calls coming in on the trunk can ring
on telephones programmed as members of the Night Service
group. If Night Service is not turned on at all of the QCC
positions programmed to receive the calls, after-hours calls ring
at that position and do not receive Night Service treatment.
When Night Service is on, unassigned DID extension and Listed
Directory Number call types cannot be removed via system
programming from ringing in to the QCC queue. If these call
types are programmed not to go to the queue, when Night
Service is off, callers hear an error tone.
404 Queued Call Console