Instruction manual

Features
Group Calling
HFAI
Headset Options
Hold
Only a Calling Group can be programmed to provide Position
Busy Backup when all QCC operators activate Position Busy. If
no Calling Group is designated to provide backup, the system
does not allow the last QCC operator to activate Position Busy.
A QCC cannot be a member of a Calling Group. A Calling
Group can be a backup for calls in the QCC queue when all
QCC operators are in the Position Busy state. The QCC queue
can be designated to provide Overflow Coverage for calls from
one or more Calling Groups. When an overflow call is sent to
the QCC queue, it cannot be distinguished as a call to a Calling
Group.
When the QCC queue is providing Overflow Coverage for a
Calling Group and all QCC operators are in Position Busy state,
overflow calls do not receive Position Busy Backup (are not
redirected to a second Calling Group providing Position Busy
Backup for the QCC queue) and continue to wait in the original
Calling Group queue.
If all QCC operators activate Position Busy while an overflow
call is in the QCC queue, the call is rerouted to the original
Calling Group, not to the Calling Group providing Position Busy
Backup.
If a QCC operator switches out of Position Busy while a backup
call is in the Calling Group queue or has already been delivered
to a Calling Group member, the call does not go back into the
QCC queue.
The HFAI (Hands Free Answer on Intercom) button does not
work on a QCC.
Headset Auto Answer, Headset/Handset Mute, and Headset
Status are assigned as fixed features on buttons on a QCC.
Headset Hang Up cannot be programmed on a QCC.
The function of disconnecting calls served by the Headset
Hang Up feature is replaced with Release, Forced Release,
Camp-On, and Automatic Release via DSS buttons on the
QCC.
Pressing the Hold button to put a caller on hold makes the QCC
operator available for incoming calls from the QCC queue.
The DLC Operator Automatic Hold feature is not used for QCCs.
Queued Call Console
403