Instruction manual

Features
Directories
Disallowed Lists
Display
Do Not Disturb
Extension Status
Forced Account
Code Entry
Forward and
Follow Me
QCC operators use Directory features to dial extensions or
telephone numbers with the touch of a button. The Extension
Directory allows the operator to locate and dial system
extension numbers. The System Directory and Personal
Directory can be used to locate and dial outside numbers.
Directory features can be used for extending calls. However, if
a QCC operator releases the call immediately after pressing the
button for the listing, the caller hears the dial tone plus the
touch-tones for the dialed digits. If the operator waits until after
dialing begins, the caller does not hear the dial tone and dialed
digits.
Disallowed Lists can be assigned to QCCs.
Features not assigned to buttons on the QCC can be activated
only by selecting them from the display. The QCC operator also
uses the display for call information such as the person or
extension calling, trunk identifiers, reasons for call return and
redirection, and the number of calls waiting in the queue.
In a split condition, the QCC operator sees information about
both the source and destination. If the operator presses the
Home button while in the split condition, the information is
replaced with information about the source only. The operator
can restore the information by pressing the Source and
Destination buttons or by pressing the Inspect button followed
by the Source or Destination button.
Do Not Disturb cannot be used on a QCC; the operator must
use Position Busy instead.
The red LED next to a DSS button goes on when a user turns
on Do Not Disturb.
Extension Status cannot be used on a QCC and a QCC cannot
be a Calling Group or CMS supervisor, or a Calling Group
member.
Forced Account Code Entry can be assigned to a QCC.
However, a QCC operator can use Account Code Entry only by
selecting the feature from the display, not by using the feature
code.
A QCC operator cannot forward calls to extensions or telephone
numbers. The operator instead uses Position Busy to send calls
to a backup Calling Group.
Calls that are forwarded to an individual QCC operator or Follow
Me calls that are signed in to a QCC can be assigned a Queue
Priority Level. When the QCC operator uses Position Busy,
forwarded calls and Follow Me calls signed in to the QCC
position continue to ring at the QCC.
402 Queued Call Console