Instruction manual

Features
Conference
When a QCC operator arranges a conference call on a QCC, all
conference participants (a maximum of 5) are connected on
one Call button. This allows the QCC operator to put the
conference on hold and still have other Call buttons available to
make or receive calls. However, since all participants are on
one Call button, the operator can drop only the last person
added to the conference by pressing the Drop button and the
Call button for the conference.
When a QCC operator arranges a 3-participant conference (the
QCC operator and two other participants) and then presses the
Release button or hangs up, the QCC operator is released from
the call and the other two participants remain connected.
If the QCC operator arranges a 4- or 5-participant conference,
pressing the Release button is ignored and has no effect. If the
QCC operator hangs up or presses the Hold button, the the
QCC operator is released and the remaining conference
participants remain connected. The Forced Release button
can be used to disconnect all parties from the call.
Coverage
An individual QCC cannot be a sender or receiver for Individual
or Group Coverage. However, the QCC queue can be a
receiver for 1–30 Coverage groups by assigning one or more
QCC operators to receive the calls. The QCC queue can be
assigned as a receiver in addition to multiline telephones
programmed with Group Coverage buttons; however, the QCC
queue is not counted in the eight-receiver maximum for each
Coverage Group. The QCC Queue Priority and the individual
QCC operator to receive Group Coverage calls are set
independently for each group.
When the QCC queue is programmed as a receiver for a
Coverage Group and a Personal Line on a Coverage Group
member’s telephone is also programmed to ring in to the QCC
queue, calls received on that Personal Line are not sent to the
queue as Coverage calls. However, calls received on the
Personal Line can be sent to multiline telephone Group
Coverage receivers.
If Group Coverage buttons are programmed for a Coverage
Group in addition to the QCC queue, and all QCC operators are
in Position Busy mode, a Group Coverage call does not go to
the backup Calling Group.
When the QCC queue is programmed as a receiver for a
Coverage Group and a call transferred to a group member is
not answered, the call is returned to the queue as a transfer
return if the QCC Return Ring Interval is shorter than the
Coverage Delay Interval. If the QCC Return Ring Interval is
longer than the Coverage Delay Interval, the call returns to the
QCC queue as a Group Coverage call.
Queued Call Console 401