Instruction manual

Features
Auto Dial
Automatic Line
Selection
Barge-In
Callback
Calling
Restrictions
Camp-On
Auto Dial buttons cannot be programmed on a QCC. For one-
touch dialing of extensions, the QCC operator can use the
buttons on a DSS or the Extension Directory. In addition, the
QCC operator can use the System Directory and Personal
Directory for one-touch dialing of outside numbers.
Automatic Line Selection on a QCC is a fixed sequence that
starts at the lowest Call button and moves upward. The
sequence cannot be changed.
Barge-In allows the QCC operator to contact a person who is
busy on a call or using Do Not Disturb. Barge-In does not
override Privacy. On a QCC, Barge-In can be used only by
pressing the Feature button and selecting it from the display.
Barge-In can be used to join only an inside call to a QCC. The
caller’s extension number must be dialed instead of the QCC
operator’s extension number.
If a user tries to Barge-In after dialing a QCC operator’s
extension (while waiting in the QCC queue), the feature has no
effect and the user hears an error tone. If the error tone times
out while the call is still in the QCC queue, the call is
disconnected. If the QCC operator becomes available before
the error tone times out, the error tone is removed and the call is
delivered to the QCC operator normally.
Calls to QCCs are not eligible for Callback because the calls
ring in to the QCC queue. Callback cannot be used on a QCC.
Calling restrictions can be assigned to QCCs.
A QCC operator can release a call to a busy extension by
selecting Camp–on from the display or by pressing the Release
button. If Camp-On is used, the call does not return to the QCC
queue until the Camp-On return interval expires. If the operator
presses the Release button, the extension being called
receives the Call Waiting tone and the call returns to the QCC
queue when the Transfer return interval expires.
To use Camp-On when the system is programmed for automatic
Extended Call Completion, the operator must press the Start
button, dial the extension manually, then press the Camp-On
button. If the QCC operator presses a DSS button, the transfer
is completed automatically and Camp-On cannot be used.
400 Queued Call Console