Instruction manual

Features
When a QCC operator is assigned to receive calls on a tie trunk (excluding
dial-in tie trunks), and the caller at the other system uses the trunk and dials 0,
the call is treated as an unassigned DID call type. The QCC operator who
receives the call sees DID# as the call type (along with the trunk label and trunk
number) on the display, instead of seeing Dial 0 as the call type.
Mode Differences
QCCs are only available in Hybrid/PBX mode.
Telephone Differences
Direct-Line Consoles
Both DLCs and QCCs can be assigned in the Hybrid/PBX mode. The maximum
combined number of QCC operator positions is eight. No more than four can be
QCCs.
In a system with both DLC and QCC positions, the primary QCC operator
position must be a QCC.
All Dial 0 calls are directed to the QCC queue and do not ring at any DLC
positions.
Feature Interactions
Account Code
Entry
Alarm
Auto Answer All
and Auto Answer
Intercom
A QCC operator can use Account Code Entry only by selecting
the feature from the display, not by using the feature code.
Normally, account codes cannot be entered when a Group
Coverage call is answered at a Coverage button programmed
on a multiline telephone. However, when the QCC queue is
programmed as the receiver for a Coverage Group, the QCC
operator can enter account codes and the account code
appears on the SMDR printout. This is because Coverage
buttons are not required when the QCC queue is programmed
as a receiver for a Coverage Group.
An Alarm button is assigned as a fixed feature on the QCC.
Auto Answer All and Auto Answer Intercom cannot be assigned
to a QCC.
Queued Call Console 399