Instruction manual

Features
NOTE:
When there are more than 99 calls in the queue, the display shows 99 until
the number of calls drops below 99.
If two QCC operators are on the same call, only one QCC operator hears the
Queue Over Threshold tone when the number of calls in the QCC queue is
equal to or greater than the programmed threshold.
Considerations and Constraints
A system operating in the Hybrid/PBX mode can include both QCCs and DLCs
(see Direct-Line Console), The system can have a total of eight system
operators, which can include no more than four QCCs.
When a system includes QCCs, the first MLX module used to connect QCC(s)
must be installed in the control unit to the left of any other type of module with
station jacks. A QCC can be connected only on the first and fifth station jack on
each MLX module.
Unless calls to unassigned extension numbers received on DID or dial-in tie
trunks or from Remote Access users are programmed to go to a backup
position, and the QCC queue is programmed as the backup position for these
calls, assigning a QCC operator to receive the calls does not cause the calls to
ring in to the queue.
Trunks cannot be programmed to ring both into the QCC queue and into a
Calling Group.
Trunks assigned to ring into the QCC queue can also be assigned as Personal
Lines on one or more telephoness
When a QCC operator wants to make an outgoing call, he or she should press
the Position Busy button before pressing the Hold button for an existing call.
This makes the console temporarily unavailable for calls from the queue. (The
operator can receive calls forwarded or made to the operator’s individual
extension number.) If the operator presses only the Hold button, the position is
still available for calls and a call can be delivered from the queue. Receipt of a
call at this time can prevent the operator from making the outgoing call or cause
the call ringing on the console to remain unanswered until the operator finishes
the outgoing call.
Voice announcements do not come in over QCC speakerphones. QCCs cannot
make voice-announced calls.
QCCs have no programmable buttons (all features are factory-set) and cannot
use feature codes.
If a QCC operator receives a call and another user joins the call by using a
shared Personal Line or Shared SA button, the QCC operator can press the
Start button to begin the transfer process and press the Join button to connect
all three parties in a conference call. However, the operator cannot release the
call; the QCC operator sees the Denied:
Cannot Release message on the
screen.
398 Queued Call Console