Instruction manual

Features
Extended Call Completion
The setting for the Extended Call Completion option determines whether or not
the process of transferring calls (also known as extending or directing calls) is
completed automatically when a QCC operator with a DSS presses a DSS
button. The following are the available settings for Extended Call Completion:
■ Automatic (the factory setting): The QCC operator can initiate the call
transfer, dial the extension, and complete the process by pressing the
DSS button while on a call. The operator does not need to press the
Start button to begin the transfer processor the Release button to
complete the transfer process. If the QCC operator chooses, the Start
button can be pressed before pressing the DSS button. However, call
transfer is automatically completed when the QCC operator presses a
DSS button.
With the automatic setting for Extended Call Completion, the QCC
operator can announce transferred calls only by pressing the Start
button and then manually dialing the destination extension number.
■ Manual: The QCC operator can initiate the call transfer process and dial
the extension by pressing a DSS button while on a call. However, the
QCC operator must complete call transfers manually by pressing the
DSS button and then pressing the Release button or hanging up. The
QCC operator does not need to press the Start button to begin the
transfer process. This allows the QCC operator to speak to the
destination and/or announce the call before connecting the caller.
When Automatic Release is programmed and the QCC operator tries to transfer
a call to an invalid extension (such as a Paging Group), the display shows
Denied: Cannot Release.
NOTE:
■ This message also appears immediately if the QCC operator presses
the DSS button for the Automatic Route Selection (ARS) or a pool
dial-out code. The QCC operator can, however, dial the outside
telephone number and release the call manually, even though the
Denied:
Cannot Release message is shown on the display.
■ Camp-On cannot be used when Automatic Release is programmed
and the QCC operator presses a DSS button for a call transfer.
Queued Call Console
395