Instruction manual

Features
Button Description
Send/Remove
Turns the Message LED on a telephone on or off. For
Message telephones without a display, this button is the only way
the message LED can be turned on, unless the
telephone is programmed as a message-waiting
receiver for a fax machine or Calling Group, or the
system has a voice messaging system (VMS)
connected.
Position Busy
Night Service
Alarm
Pool Status
Forced Release
Temporarily takes the QCC out of service. When the
console is in the Position Busy state, the green LED
next to the button is on and the position does not
receive calls from the QCC queue. However, the
position does receive calls to the QCC operator’s
extension and Forward and Follow Me calls directed to
that extension.
When the QCC operator puts the console in the Position
Busy state, incoming calls and any calls already in the
queue are directed to other available QCCs (regardless
of whether they normally receive such calls), When all
QCC operators are in the Position Busy state, calls are
directed to a Calling Group assigned as the Position
Busy Backup.
The QCC operator can still make calls when the console
is in the Position Busy state.
Turns Night Service on and off.
Provides visible indication of a system alarm. When
there is a system alarm, the red LED next to the button
is on and the QCC operator can use Inspect to
determine the number of alarms present.
Provides the QCC operator with information on the
status of all trunk pools. The QCC operator presses the
Inspect button, then the Pool Status button, and busy
or available status of trunk pools is shown on the
display. The information includes the number of trunks
and the number of busy trunks in each pool.
Disconnects the QCC from an active call and makes the
operator available to receive another call. If the QCC
has a split call, this button disconnects the operator and
both halves of the call.
Each QCC can have one or two DSSs attached. The QCC operator can use the
buttons during call handling, for example, to extend a call, make an inside call,
park a call, or to see the availability of an extension. See Direct Station Selector
for detailed information on the use of the DSS.
Queued Call Console
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