Instruction manual

Features
Button
Join
Headset/Handset Mute
Headset Status
Headset Auto Ans
Description
Connects all three parties — source, destination, and
QCC operator — in a three-way conference on one Call
button.
Turns the handset or headset microphone off or on.
When the microphone is off, the QCC operator can
speak with another person without being heard by the
caller. The red LED next to the button is on when the
headset or handset microphone is off, and off when the
headset or handset microphone is on.
Turns headset operation on the console on and off.
When headset operation is on, the green LED next to
the button is on and the QCC operator must use a
headset or the speakerphone. When headset operation
is off, the green LED is off and the QCC operator must
use the handset or the speakerphone.
Turns the Headset Auto Answer feature on and off when
headset operation is activated. The green LED next to
the Headset Auto Answer button is on when the
feature is on and off when the feature is off.
When the feature is on and a call arrives at the QCC,
the operator is connected to the call automatically. To
protect the privacy of any conversation the operator
may be having, the operator hears a tone in the headset
and the microphone is turned off briefly before the call
is connected.
The feature can be turned on during a call without
disconnecting the caller and is effective immediately.
390 Queued Call Console