Instruction manual

Features
The 7-line, 24-character display also provides the QCC operator with
descriptive information about incoming and outgoing calls. This information
includes extension numbers and any programmed labels (such as names),
trunk identifiers, reasons for call return and redirection, and the number of
unanswered calls waiting in the queue. See Display for details on call
information displays.
The QCC is automatically assigned the buttons shown in Figure 32. These
assignments cannot be changed or reprogrammed. Each of these buttons is
described following Figure 32.
Fixed Feature Buttons
Call Buttons
Figure 32. QCC Button Assignments
Button Description
Call
Five call buttons are used for answering incoming calls
and making inside and outside calls. Call buttons are
set for Immediate Ring and cannot be reset.
Start
Source
Destination
Release
Cancel
Initiates call extending by putting a caller on hold at the
Source button and providing inside dial tone to the
QCC operator.
Reconnects the QCC operator to the source and puts
the destination on hold while the call is split.
Reconnects the QCC operator to the destination and
puts the source on hold while the call is split.
Releases the QCC operator from a call and/or
completes the call extending process, making the
operator available for another call.
Cancels call extending and reconnects the QCC
operator with the caller (source). If the QCC operator is
already connected to the source (destination is on
hold), pressing this button has no effect.
Queued Call Console
389