Instruction manual

Features
Extending Calls
To extend an active call, or direct it to another extension or outside number, the
QCC operator presses either the Start button or a Direct Station Selector (DSS)
button.
■ The Start button splits the call, or divides it into two separate halves,
each connected to the QCC.
The active call, or source, automatically goes on hold at the Source
button (the green LED next to the Source button flashes). An outside
caller hears Music-on-Hold, if programmed, or silence if Music-on-Hold is
not programmed. An inside caller hears silence.
The QCC operator hears a dial tone on the same Call button where the
call had been active. The operator can use the dialpad, a Directory
feature, or a DSS button to dial another extension or an outside number.
This second half of the call is the destination.
The QCC display shows that the call is split. Once the destination has
answered, the operator can press the appropriate button (Source or
Destination) to speak with the party on either half of the split call. The
operator can go back and forth between the source and destination as
many times as necessary. The operator connects the two halves of the
split call by pressing one of the following buttons:
— Join connects all three parties — source, destination, and
operator — in a three-way conference on the original Call
button.
— Release connects the source and destination and removes the
call from the QCC. The operator is now available to receive
another call from the queue. Only one split condition can be
active at any given time on a QCC.
■ A DSS button does one of two things, depending on how Extended Call
Completion is programmed for the system:
— With Manual Completion, the call is split automatically. When the
operator presses a DSS button, the active call (the source) goes
on hold at the Source button and the extension represented by
the DSS button (the destination) is dialed. Once the destination
user answers, the operator can press the Source or Destination
button to talk to one party at a time (automatically putting the
other on hold) or press the Release or Join button to connect
the parties to each other.
— With Automatic Completion, the extension is dialed automatically
and the call is released from the console. The effect is the same
as if the operator had split the call, dialed an extension, and then
pressed Release, joining the source and destination, and
removing the call from the console.
Queued Call Console 387