Instruction manual

Features
QCC Operation
Call Delivery
Outside calls designated through system programming to ring at a QCC are
sent by the system to a single common QCC queue, where they wait to be sent
to a QCC operator console. When a QCC operator is available to receive a call,
the system removes the call from the queue and sends it to an idle Call button
on the QCC.
Calls are delivered to the QCC operator in first in-first out order, according to the
Queue Priority level assigned to each type of call. If more than one QCC
operator is available, the operator who has been idle the longest receives the
call.
Both inside and outside calls ring on Call buttons on the QCC. Unlike the
Direct-Line Console (DLC), on which multiple incoming calls can ring
simultaneously, the QCC receives one call at a time, regardless of the number
of calls in the QCC queue. When a call rings on a Call button, call origin
information is shown on the display.
Operator Availability
A QCC operator is available to receive a call from the queue when there are no
active calls (including ringing calls) at the console except calls on hold.
A QCC operator is unavailable to receive a call from the queue under the
following conditions:
■ A call is ringing at the console.
■ The operator is on a call.
■ The operator has a call in the split condition.
■ The operator is setting up a conference.
■ All Call buttons are busy.
■ The console is being used for system programming.
■ The console is in maintenance mode.
■ The operator is programming a Personal Directory listing or the
Alarm Clock.
■ The console is not plugged in.
386 Queued Call Console