Instruction manual

Features
At a Glance (continued)
Factory Settings
(continued)
Elevate Priority
QCC Hold Return
QCC Hold Release
Calls-in-Queue Alert
Queue Over Threshold
Extended Call Completion
Position Busy Backup
Return Ring Interval
Message Center position
Listed Directory No.
0 (no reprioritization) (range 5-30 sec, 0)
Remain on Hold
Automatic Release
Disabled
0 (no alert) (range 1-99 calls, 0)
Automatic
none
4 rings (range 1-15 rings)
none
800
Description
The Queued Call Console (QCC) is an answering position available only in
Hybrid/PBX mode. The QCC is an MLX-20L telephone used by system
operators to do the following:
■ Answer outside calls that are directed to the QCC queue or to a specific
QCC operator.
■ Answer inside calls to the system operator or to a specific QCC
operator’s extension.
■ Direct (or extend) inside and outside calls to an extension or to an
outside telephone number.
■ Serve as a message center.
■ Make outside calls — for example, for users with telephones restricted
from making outside calls.
■ Set up conference calls.
■ Monitor system operation.
The system can have a maximum of four QCCs. Two QCCs can be designated
per 008 MLX or 408 GS/LS-MLX module, with QCCs assigned only to the first
and fifth station jacks on each module. The first QCC must be assigned to the
first station port in the system
— that is, port 1 of the MLX module installed in the
lowest slot.
The first jack on the first MLX module is factory-set as the primary system
operator position. This cannot be changed. If a system has both DLC and
QCC operator positions, the factory-set primary operator position must be a
QCC.
Queued Call Console
385