Instruction manual

Features
Queued Call Console
At a Glance
Users Affected QCC operators
Reports Affected
Operator Information
System Information
Mode Hybrid/PBX
Telephones MLX-20L telephones
System Programming
Assign or remove a QCC position:
● Operator → Positions → Queued Call
Change Operator Hold Timer for all QCC (and DLC) operators:
● Operator → Hold Timer
Assign QCC Queue Priority to individual trunks:
● LinesTrunks → More → QCC Prior
Assign QCC operator to receive calls on individual trunks:
● LinesTrunks → More → QCC Oper
Specify treatment for calls on DID trunks to invalid (unassigned)
extensions:
● LinesTrunks → DID → InvalDstn
Specify destination for calls on DID trunks to invalid extensions,
if sent to backup extension:
● Options → More → Unassigned
Assign call types to ring in to QCC queue, QCC operator to.br
receive calls, and priority level:
● Operator → Queued Call → Call Types
Specify frequency for Elevate Priority (queue reprioritization):
● Operator → Queued Call → ElvatePrior
Specify whether calls on hold return to QCC queue after
Operator Hold Timer has expired twice:
● Operator → Queued Call → Hold Rtrn
Select Automatic Hold or Automatic Release for all QCC
operators:
● Operator → Queued Call → HoldRelease
Enable or disable Calls-In-Queue alert:
● Operator → Queued Call → InQue Alert
Specify threshold for Queue Over Threshold alert:
● Operator → Queued Call → Threshold
Select Automatic or Manual Extended Call Completion for all
QCC operators:
● Operator → Queued Call → ExtndComplt
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Queued Call Console 383