Instruction manual

Features
Considerations and Constraints
When Group Pickup is used to answer a call, the user cannot determine whose
call is being answered. A user with an MLX display telephone receives call
information and can determine whose call is answered only after the call is
picked up.
Individual Pickup, not Group Pickup, is used to pickup calls parked in a park
zone by a system operator.
Telephone Differences
Direct-Line Consoles
A Direct-Line Console (DLC) can be part of a Pickup group. This allows other
group members to provide backup Coverage for the DLC. The DLC operator
can use Pickup to answer calls on trunks that are not assigned to buttons on the
console.
Queued Call Consoles
Individual Pickup
To pick up a call, the Queued Call Console (QCC) system operator selects the
feature from the Home screen or presses the Feature button and selects the
feature from the display. The QCC system operator then presses the DSS
(Direct Station Selector) button or dials the extension for the telephone or park
zone.
To answer calls on specific lines, the QCC operator selects the feature from the
Home screen or presses the Feature button and selects the feature from the
display, then dials the line number (801-880) with the call.
Group Pickup
To pick up a call ringing on any other group member’s telephone, the QCC
system operator selects Pickup Grp from the Home screen or presses the
Feature button and selects the feature from the display. The system operator is
connected to a call ringing at any group member’s telephone.
Other Multiline Telephones
Individual Pickup
To pick up a call, all other multiline telephone users press a programmed
general purpose Pickup button or press the Feature button and dial 9. MLX
telephone users can also press the Feature button and select the feature from
the display. The user then dials the extension for the telephone or park zone.
Pickup
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