Instruction manual

Features
Feature Interactions
Auto Dial
Callback
Conference
Coverage
Direct Station
Selector
Display
A system operator can program park zones on inside Auto Dial
buttons. An inside Auto Dial button can also be programmed
with a user’s (including a system operator’s) own extension
number and can be used to park calls. When the system is
programmed for One-Touch Hold with manual completion, the
user hears a busy signal and must complete the transfer by
hanging up or by pressing the Transfer button.
Calls waiting in a Callback queue cannot be parked.
Conference calls cannot be parked. If a QCC operator tries to
park a conference call by pressing the Start button and then
pressing the DSS button for the park zone, the park is denied
and the system operator is reconnected to the conference call.
A returning parked call is not eligible for Coverage. A call
answered on a Primary Cover, Secondary Cover, or Group
Cover button can be parked on that button.
Park zone codes cannot be assigned to the DSS buttons on a
MERLIN II System Display Console. For the park zones to be
assigned to a DSS connected to an MLX system operator
console, the extension numbers must be in the range
programmed for the Page buttons.
When a system operator parks a call by using an associated
DSS button and the call returns, the red LED associated with
the park zone where the call was parked goes off and does not
flash as it does for a transfer return.
To park a call at a park zone, the system operator with a DSS
presses the DSS button for the park zone while the caller is on
the line. If a system operator tries to park a call by pressing the
Transfer button followed by the DSS button for the park zone,
the call is put on hold for transfer and is not parked. This may
result in transferring a call to an outside number in error.
On a QCC, returning parked calls are identified by call type and
the name or extension number of the system operator who
parked the call. The second line of the QCC display also shows
the caller information. On 2-line displays, the user must press
More to see complete caller information.
326 Park