Instruction manual

Features
Calls parked by QCC operators can be programmed to return to the QCC
queue or can be assigned to the QCC system operator who parked the calls
and/or to another QCC operator. Returning parked calls are assigned a QCC
priority level (the factory setting is 4) by using Returning Call Type. A QCC
operator can return a parked call to the Message Center position.
To pickup a parked call, the QCC operator selects Pickup from the display,
and dials the extension number for the telephone or park zone where the call is
parked.
Other Multiline Telephones
Multiline telephone users park calls on their own extension number by pressing
a programmed Park button. MLX display telephone users can also press the
Feature button and select Park from the display.
If a user pages another person, the extension number for the telephone or park
zone should be provided as part of the call announcement.
A multiline telephone user can also park calls by pressing the Transfer button,
dialing his or her own extension number (the user hears a busy tone), and then
pressing the Transfer button again to complete the transfer. The call is
automatically parked when the transfer is completed.
To pick up a parked call, the multiline telephone user presses a programmed
Pickup button or uses the Pickup feature by pressing the Feature button,
dialing 9, and then dialing the extension number for the telephone or park zone
where the call is parked. MLX telephone users can also press the Feature
button and select the feature from the display.
Single-Line Telephones
To park a call, the single-line telephone user presses and releases the Recall or
Flash button or switchhook and dials his or her own extension. The user hears
a busy tone and the call is parked.
NOTE:
If a single-line telephone with a timed disconnect is used, for example, the
AT&T model 2500YMGK or 2500MMGK, pressing the switchhook
disconnects the call. With this type of telephone, the Recall button must be
used instead of the switchhook to park a call.
To pickup a parked call, the single-line user lifts the handset and (while
listening to inside dial tone) dials #9 and the extension number for the
telephone or park zone where the call is parked.
Park
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