Instruction manual

Features
as a DLC system operator) must park more than one call, more SA or ICOM
buttons should be assigned to the telephone.
The system also automatically reserves eight extensions (881–888) for system
operator park zones. Only system operators can use these park zone
extensions to park calls.
If the parked call is not picked up within the Call Park Return Interval (30-300
seconds; the factory setting is 180 seconds), the call returns to the telephone
that parked the call. For QCC operators, returning parked calls can also be
programmed to return to a different system operator.
Considerations and Constraints
Only system operators can use park zones to park calls.
System operators must share the eight extensions (881–888) reserved for
system operator park zones.
To park a call at a park zone, the system operator with a DSS presses the DSS
button for the park zone while the caller is on the line. If a system operator tries
to park a call by pressing the Transfer button followed by the DSS button for
the park zone, the call is put on hold for transfer and is not parked. This may
result in transferring a call to an outside number in error.
Telephone Differences
Direct-Line Consoles
DLC operators can park calls by activating Park during the call or by pressing
the DSS button programmed for the system operator park zone. DLC operators
can also park calls at their own extensions. The eight park zone codes cannot
be assigned to the DSS buttons on a MERLIN II System Display Console. For
the park zones to be assigned to a DSS connected to a digital DLC, the
extension numbers must be in the range programmed for the Page buttons.
Queued Call Consoles
A QCC operator must have a DSS to park a call, which is done by pressing the
DSS button for the park zone or by pressing the Start button and then the DSS
button for the operator park zone. The call is automatically parked; the system
operator does not need to press the Release button.
QCC system operators cannot park calls on their own extensions.
For the park zones to be assigned to a DSS connected to a QCC position, the
extension numbers must be in the range programmed for the Page buttons.
324 Park