Instruction manual

Features
Music-on-Hold
At a Glance
Reports Affected
System Information
Mode All
Telephones All
System Programming
Designate the Music-on-Hold port:
● AuxEquip → MusicOnHold
Maximums
1 Music-on-Hold port per system
Description
Music-on-Hold can be used to provide music or recorded information to an
outside caller in the following feature interactions:
■ Conference (while on hold)
■ Direct Calling Group (while waiting in the Calling Group queue for a busy
extension after listening to the delay announcement)
■ Hold
NOTE:
The music source or recorded announcement device must be connected to
a ground-start or loop-start trunk jack programmed for Music-on-Hold. If
Music-on-Hold is used without connecting a music source properly, the
outside caller will receive silence.
In addition, Music-on-Hold can be programmed for the Transfer Audible feature
as an alternative to ringback in the following feature interactions:
■ Camp-On
■ Hold, Transfer, and Conference for single-line telephones
■ Park
■ Transfer
If Transfer Audible is to be programmed for Ringback instead of Music-on-Hold,
Ringback will apply only to transferred calls. If the outside caller is put on hold,
the caller will hear music, a recorded announcement, or silence, not Ringback.
See Table 26.
304
Music-on-Hold