Instruction manual

Features
A Send/Remove Message button is a fixed button on Queued Call Consoles
(QCCs) and cannot be reassigned. The button is factory-assigned to DLCs on
button 32 when the system has fewer than 32 lines. If the system has 32 (or
more) lines, the button is not assigned; button 32 is assigned to line 32. On a
DLC, Send/Remove Message can be assigned to any available button via
extension or centralized telephone programming.
On QCCs and digital DLCs with a DSS, as well as the MERLIN II System Display
Consoles, the system operator can use the LEDs next to the DSS buttons to
determine whether a system operator turned the Message LED on. Before
sending a message, the system operator presses the Message Status button
and checks the red LED next to the DSS button of the person to whom the
message will be sent; the red LED is on when a message is waiting from a
system operator and off if no message is waiting. The LEDs on the DSS do not
reflect whether Message LEDs were turned on by using the Leave Message
feature, voice messaging system, fax arrival, or a message left for a Calling
Group. To leave a message-waiting indication if the LED is off, the system
operator presses the programmed Send/Remove Message button, followed by
the DSS button or Auto Dial button for the person for whom the message is
intended. The system operator presses the Message Status button to return to
normal call handling. MLX DLC system operators can also press the Feature
button and select the feature from the display.
NOTE:
If the system operator sends a message while on a call, only an inside caller
hears the touch-tones; an outside caller does not.
When the LED next to a DSS button is on and the system operator uses the
Send/Remove Message feature, the user’s message LED is turned off. When
the LED next to a DSS button is off and the system operator uses the
Send/Remove Message feature, the user’s Message LED is turned on.
A DLC operator without a DSS can check message status by using Auto Dial
buttons programmed with extension numbers. The red LED next to an Auto
Dial button indicates whether the Message LED is on. A QCC system operator
without a DSS cannot check message status. If a system operator who cannot
check status sends a message, that message can cancel a message waiting
indication sent by another system operator.
Leave Message
The Leave Message feature allows any user (including system operators) to
send messages to co-workers with display telephones.
When the user calls a co-worker with a display telephone and receives a busy
signal or no answer, the user presses a programmed Leave Message button or
presses the Feature button and dials 25. For MLX display telephones, the user
selects the feature from the display while listening to ringback or a busy tone. A
message is sent to the display telephone user. The message includes the
caller’s name (if labels are programmed) or extension, and the time and date of
the call.
Messaging 283