Instruction manual

Features
Disallowed Lists
Display
Group Calling
Headset Options
Inspect
Multi-Function
Module
Paging
Park
Personal Lines,
Pickup, and
Transfer
The Hold button is used to enter a wild card character in a
Disallowed List entry.
When a call is first put on hold, the display on an MLX telephone
briefly shows Call On Hold. This message reappears briefly
each time the Hold Timer expires.
On a QCC only, when a held call returns to the queue after the
second hold reminder, the call is identified by call type and by
the name and extension number of the system operator who put
it on hold. The second line of the QCC display also shows the
caller information.
A Calling Group member who has put a call on hold is
considered unavailable for incoming calls. A user waiting in the
Calling Group queue cannot put the call on hold.
Headset Auto Answer is automatically turned off when an MLX
telephone user puts a call on hold.
If the user presses the Hold button while in Inspect mode,
Inspect is canceled. The system puts the active call (if there is
one) on hold.
A single-line telephone connected to an MFM cannot put a call
on hold because the MFM cannot send a switchhook flash.
A Speakerphone Paging call can be put on hold only by the
originator. However, when Speakerphone Paging is used to
make an inside voice-announced call, either the originator or
the person being called can put the call on hold.
If a single-line telephone user with a call on hold hangs up, the
call is disconnected; therefore, Park should be used instead of
Hold.
When a user or system operator parks a call received on a
Personal Line button and it is picked up at another telephone
and then put on hold, other users who share the Personal Line
cannot press the line button and pick up the call.
The Hold Timer or Operator Hold Timer applies to a call on hold
for transfer, The user or system operator hears a reminder (a
beep or abbreviated ring) after the timer expires.
If a call is received on a Personal Line and is transferred to
another user who receives the call on an SA or ICOM button
and then puts the call on hold, another user who shares the
Personal Line cannot select the shared Personal Line button
and pick up the call. If for some reason the person who
received the transfer and put the call on hold cannot return to
the call, another user must use Pickup to pick up the call. (For
example, a system operator can take a message and then
disconnect the caller.)
226
Hold