Instruction manual

Features
■ QCC Hold Return determines what happens to a call that a QCC
operator has put on hold and that has not been picked up after the
Operator Hold Timer has expired twice. (Note that the timer is not
counted as having expired until the operator actually hears the
reminder. ) This option can be set to the following values:
— Remain on Hold (the factory-set default) — the call remains on
hold until picked up. The QCC operator continues to hear an
abbreviated ring every time the Operator Hold Timer expires.
— Return to Queue — the call returns to the QCC queue. The
caller hears ringback.
The QCC Hold Return option applies only to QCC operators.
■ QCC Hold Release determines what happens when a QCC operator is
on a call and presses another Call button. This option (which is
equivalent to DLC Operator Automatic Hold for DLC operators) can be
set to the following values:
— Automatic Hold — the active call is put on hold. This prevents
accidental disconnection of callers.
— Automatic Release (the factory-set default) — the active call is
released. This allows the operator to disconnect one call and
answer another by pressing a single button.
The Hold Release option applies only to QCC operators.
Considerations and Constraints
The factory setting for the Hold Disconnect Interval is long (450 ms), since that
is the interval used by most local telephone companies.
If the Hold Disconnect Interval set for the system does not match that of the
local telephone company, the system may have the following problems with
calls on hold:
■ If the interval is shorter than the setting at the local central office, callers
on hold may be disconnected.
■ If the interval is longer than the setting at the central office, the LED next
to the line button continues to flash after a caller on hold hangs up.
Both parties on an inside call cannot put each other on hold. If a user presses
the Hold button while waiting on hold on an inside call, the call is disconnected.
If two users with shared line buttons
— for example, shared Personal Line or
Shared SA buttons — have put the same call on hold, and if a third user with
the same shared button then picks up the call, the green LEDs on the first two
extensions continue to flash, and do not show that the call has been picked up.
When the third extension hangs up, the LED next to the button goes off on all
extensions.
Hold
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