Instruction manual

Features
Hold
At a Glance
Users Affected
Telephone users, operators
Reports Affected Operator Information,
System Information
Mode
All
Telephones
All
Feature Code
Hold 771
Hold Release
**
System Programming
Change Hold Disconnect Interval:
● Lines/Trunks → More → HoldDiscnct
Enable or disable DLC Operator Automatic Hold for all DLC
operators:
● Operator → DLC Hold
Change Operator Hold Timer for all DLC and QCC operators:
● Operator → Hold Timer
Specify whether calls on hold return to QCC queue after
Operator Hold Timer has expired twice:
● Operator → Queued Call → Hold Rtrn
Select Automatic Hold or Automatic Release for all QCC
operators:
● Operator → Queued Call → HoldRelease
Factory Settings
Hold Disconnect
Interval Long (450ms)
DLC Operator
Automatic Hold Disabled
Operator Hold Timer 60 sec (range 10-255 sec)
Hold Timer for users
60 sec (fixed)
QCC Hold Return
Remain on Hold
QCC Hold Release
Automatic Release
Description
Hold allows a user to leave a call temporarily, for example, to take another call,
look up information, or activate a feature.
When a user, except for a Queued Call Console (QCC) system operator, puts
an outside call on hold, the green LED next to the line button flashes at a faster
rate to distinguish the call from calls put on hold by other users.
Hold 221