Instruction manual

Features
Labeling
Messaging
Multi-Function
Module
Music-on-Hold
Night Service
Park
Personal Lines
Pickup
An alphanumeric label can be assigned to the Calling Group.
The label is displayed on incoming Calling Group calls to MLX
Calling Group members or when an MLX display telephone user
presses the Inspect button and an Auto Dial button
programmed with the Calling Group’s extension number.
Users can leave messages for the Calling Group only if the
system has been programmed with a designated Calling Group
Message Receiver. The receiver also receives fax message-
waiting indications directed to the Calling Group. The
message-waiting receiver cannot distinguish between
messages left for the Calling Group and fax or personal
messages.
An MFM can be a member of a Calling Group, can be assigned
as a delay announcement for a Calling Group, or can be used
to connect an external alert for a Calls-In-Queue Alarm. An
MFM that is used for the delay announcement or Calls-in-Queue
alert should not be assigned as a group member.
An outside caller waiting in the Calling Group queue hears
Music-on-Hold, if programmed, when the system answers the
call.
In Release 2.0 and later, a Calling Group can be a Night
Service group member.
A Calling Group member who parks a call is considered
available to receive another call.
To allow all Calling Group members’ telephones to ring when an
outside call is not answered within three rings, the trunks
programmed to ring into the queue can also be assigned to
buttons on group member telephones and programmed for
Delay Ring. This does not work for inside calls, Remote Access
Calls, or DID calls, or if a delay announcement device is
assigned to the group.
If a person with a shared Personal Line button answers a call
waiting in the Calling Group queue, the call is removed from the
queue. If a delay announcement is playing, it is disconnected
from the call.
A Calling Group member can be a member of a Pickup group.
Calling Group members can use Pickup to answer a call (either
to the Calling Group or to the individual group member’s
extension) ringing at another group member’s telephone. Line
Pickup can be used to pick up a call in the Calling Group
queue.
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Group Calling