Instruction manual

Features
Display
Do Not Disturb
Extension Status
Forward and
Follow Me
Calling Group agents with MLX display telephones see
feedback messages on the display when they log into the
Available state. When a Calling Group supervisor with an MLX
display telephone logs Calling Group members in or out, a
message appears on the supervisor display and on the group
member’s display. After pressing either the Available or
Unavailable button or dialing the feature code, supervisors with
MLX telephones are prompted to indicate which group member
they want to log in or out. When a Calling Group member with
an MLX telephone receives an outside call for the Calling
Group, the label of the Calling Group or GrpCl appears on the
display along with the label for the line on which the call came
in. If automatic number identification (ANI) or, in Release 2.0
and later, station identification (SID) is available, the number of
the caller is shown on the display on MLX telephones after
pressing the More button. Analog multiline telephone users see
only the line information. Any MLX telephone user can inspect
the number of calls in queue by pressing the Inspect button
and then pressing a button programmed with the Calling
Group’s extension. The display shows the label associated with
the Calling Group and the number of calls.
If a Calling Group member uses Do Not Disturb, calls are not
sent to the group member even if he or she is logged in and
available.
Extension Status allows Calling Group supervisors to change
and monitor Calling Group member status and enables group
members to sign in and out of the Calling Group.
An available Calling Group member is automatically logged out
when he or she forwards calls to an extension or telephone
number. If a Calling Group member logs in while calls are
being forwarded, Forward or Remote Call Forward is
automatically canceled. Calls cannot be forwarded to Calling
Groups. When a trunk is assigned as a personal line on an
extension assigned as a principal user and the trunk is also
programmed to ring into a Calling Group, an incoming call
received on the personal line is not sent to the Calling Group if
the principal user forwards calls to an outside telephone
number using Remote Call Forwarding.
A Calling Group member who puts a call on hold by using the
Hold button is considered unavailable for incoming calls.
Internal callers waiting in the Calling Group queue cannot put
themselves on hold.
Hold
Group Calling
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