Instruction manual

Features
Callback
Call Waiting
Camp-On
Conference
Coverage
Calls made to a Calling Group are not eligible for Callback
because the call rings into the Calling Group’s queue.
However, Callback can be used for calls to individual Calling
Group member extensions or to the delay announcement
device. Calling Group calls are not sent to the group member
telephone when the Calling Group member uses Callback for a
busy extension or pool, or if another person used Callback to
reach a Calling Group member and the Callback call is ringing
on that person’s telephone.
Calls made to a Calling Group are not eligible for Call Waiting
because the call rings into the Calling Group’s queue.
However, Call Waiting can be used for calls to individual
members of the Calling Group. If the Calling Group member is
a fax machine, the Call Waiting tone is not given to the fax port.
Users can transfer calls to a Calling Group by using Camp-On,
but calls do not return to the originating telephone, even if it is
not answered within the programmed Camp-On Interval. If the
Calling Group is made of fax machines, a call waiting tone is not
given to the fax port when the call is camped-on.
Calls waiting in the Calling Group queue or ringing at a Calling
Group member’s extension cannot be added to a conference
call. A user must be connected to a Calling Group member
before the call can be added to the conference.
A Calling Group cannot be programmed as a receiver for
Individual Coverage. A Coverage group can have a maximum
of one Calling Group as a receiver. If a Calling Group is
programmed as a receiver for a Coverage group, it must be the
only Group Coverage receiver; Individual Coverage (primary
and/or secondary) receivers can be programmed. A Calling
Group can be a receiver for a maximum of 30 Coverage
groups.
As soon as the call is sent from the Calling Group queue to a
Calling Group member or the delay announcement, the call
appearance is removed from the sender’s telephone (except for
outside calls received on personal lines).
A Calling Group member can be a sender for Individual
Coverage (Primary or Secondary) or Group Coverage. Calls to
the Calling Group extension number are sent only to the Calling
Group member’s Individual Coverage receivers and not to the
Group Coverage receivers. Calls to the Calling Group
member’s individual extension are sent to both Individual and
Group Coverage receivers.
Coverage VMS can be activated if the user does not want
outside calls to be sent to the voice messaging system.
210 Group Calling