Instruction manual

Features
Telephone Differences
Direct-Line Consoles
A DLC can be a member of a Calling Group and is normally used as the Calling
Group supervisor position. Supervisor positions must be assigned to a DLC.
Any of the following telephones assigned as a DLC can be used as a Calling
Group supervisor’s console:
■ MLX-20L telephones with or without a DSS
■ MLX-28D telephones with or without a DSS
■ BIS-22 with a display
■ BIS-34 with or without a display
■ MERLIN II System Display Console with built-in DSS
The supervisor must activate Extension Status to see the status of Calling Group
members and to change their availability; this cannot be done from normal call
handling operation.
To activate Extension Status, the Calling Group supervisor presses the Feature
button, dials 32, and presses the Hold button. To deactivate the feature and
return to normal call handling, the supervisor presses the Feature button, dials
32, and presses the Drop button.
To change the availability of a Calling Group member, the supervisor activates
Extension Status (if not already active), and presses a programmed button for
Available (ES2) or Unavailable (ES0) and the Auto Dial or DSS button for the
group member’s extension number. The supervisor can also change the status
of telephones by pressing the Feature button, dialing the feature code (762 for
Available [ES2] and 760 for Unavailable [ES0]), and pressing the Auto Dial or
DSS button for the group member’s extension number. A supervisor with an
MLX display telephone can change the status of telephones by pressing the
Feature button, selecting the feature from the display ( ES2 On for Available
and ES Off for Unavailable), and pressing the Auto Dial or DSS button for the
group member’s extension number.
Queued Call Consoles
A QCC cannot be a member of a Calling Group and cannot be assigned as a
Calling Group or CMS supervisor position.
The QCC queue can be designated to provide overflow coverage for calls from
one or more Calling Groups. When an overflow call is sent to the QCC queued,
it cannot be distinguished as a Calling Group call.
208
Group Calling