Instruction manual

Features
To allow all Calling Group members’ extensions to ring when an outside call is
not answered within three rings, the trunks programmed to ring into the queue
can also be assigned to buttons on Calling Group members’ telephones and
programmed for delayed ring. This does not work for inside calls, Remote
Access calls, and Direct Inward Dial (DID) calls, nor if a delay announcement
device is assigned to the group.
Trunks that are programmed to ring into a Calling Group also ring at any
telephones that have the trunk assigned to a button. If a call is answered at any
one of these telephones, the call is removed from the Calling Group queue.
A trunk can be assigned to a Calling Group and as Personal Lines.
A trunk cannot be programmed to ring into more than one Calling Group.
A trunk cannot be programmed to ring into both a Calling Group and a QCC
queue.
If no trunks are assigned to the Calling Group, only inside calls are eligible for
Calling Group distribution.
The Calling Group supervisor can log in or log out delay announcement
devices.
Any of the multiline and single-line telephones compatible with the system can
be used as Calling Group member positions.
Labels can be assigned to Calling Groups to identify the name of the group,
such as sales, service, or claims, on display telephones.
The system does not prevent users who are not members of a Calling Group
from using the Available (ES2) and Unavailable (ES0) programmed buttons or
feature codes. CMS agents who may not be Calling Group members can use
these same codes to log in and out of the CMS.
The published number for a Calling Group can be a DID number.
Mode Differences
Behind Switch Mode
Calls to Calling Groups in a system set up in Behind Switch mode do not follow
the central office ring pattern.
Group Calling
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