Instruction manual

Features
share one. The delay announcement device should not be assigned as a
Calling Group member.
When no Calling Group members are available and calls enter the Calling
Group queue, the announcement device answers the call that has been waiting
longest and plays the recorded message. After the delay announcement, an
inside caller hears a special ringback, a transferred inside caller hears regular
ringback, and an outside caller (including a transferred outside caller) hears
special ringback or Music-on-Hold, if programmed, until the call is answered by
a Calling Group member. The delay announcement is played only once while
the call is in queue.
In Release 2.0 and later, all calls delivered to a jack programmed as a Calling
Group delay announcement device produce a one-burst internal ring (heard by
the caller). In addition, outside calls transferred to a Calling Group and then
answered by either the delay announcement device or a Calling Group member
show the most recent answering station, not the transferring station, on the
SMDR call record.
If a Calling Group member becomes available while the caller is listening to the
delay announcement, the system immediately routes the caller to the Calling
Group member. The announcement device is then free to handle another
queued call.
Each announcement device has an extension number. This allows a Calling
Group member or Calling Group supervisor to dial this number to check the
announcement or to change the announcement (if the delay announcement
device allows the user to read or change messages remotely).
If the device is malfunctioning and does not answer the call within 30 seconds
(5 rings), the system automatically logs out the device and makes it unavailable
for subsequent calls until the Calling Group supervisor logs in the device or until
the next system restart. The only effect on incoming calls is that callers do not
hear the announcement.
If a caller hangs up while listening to the delay announcement device, the
extension of the delay announcement device, not that of the Calling Group, is
recorded on the SMDR.
Message-Waiting Receiver
The message-waiting receiver is the telephone designated to receive
message-waiting indications for the Calling Group. This includes message-
waiting indications sent from the system operator, from a display telephone
using Leave Word Calling, or from a fax machine. Any type of telephone with a
message LED can be assigned as a message-waiting receiver.
The telephone designated as the message-waiting receiver does not have to be
a member of the Calling Group. Each Calling Group can have only one
telephone assigned as its message-waiting receiver, but the same telephone
can be assigned as the message-waiting receiver for more than one Calling
Group.
Group Calling
203