Instruction manual

Features
The supervisor console should include the following programmed buttons:
■ One button per Calling Group member, programmed with the member’s
extension on the telephone or an optional DSS.
■ A Calls-In-Queue Alarm button (either on the console or on a DSS),
programmed with the Calling Group’s extension, for monitoring calls in
queue. A supervisor who manages more than one group needs a button
for each group.
■ Status buttons for controlling Calling Group member availability; an
Available button (ES2) and an Unavailable button (ES0). Extension
Status features allow a Calling Group supervisor to change and monitor
Calling Group members’ status (and enable members to sign in and out
of the Calling Group). See Extension Status for additional information.
Hunt Type
The placement of each telephone in the hunting sequence used by the system
to search for an available Calling Group member is determined by the order in
which each telephone is assigned to the group during system programming.
When the first call arrives for a Calling Group after a system is installed or
restarted (cold start), the system searches for an available group member,
starting with the first telephone assigned to the group during system
programming.
The order in which the system searches for an available Calling Group member
for subsequent calls can be either circular or linear and is called the hunt type.
■ Circular: As subsequent calls arrive, the system searches for an
available Calling Group member, starting with the extension after the last
extension to receive a call. This ensures that calls are evenly distributed
among group members. The circular order is the factory setting and is
used when all group members have the same responsibilities for
handling calls.
■ Linear: As subsequent calls arrive, the system distributes calls, starting
with the first telephone assigned to the group through system
programming. Consequently, most calls are handled by the first member
assigned to the group. This method is used, for example, when the
primary responsibility of the first Calling Group member is to take calls,
while other group members provide backup.
Delay Announcement
Each Calling Group can have a delay announcement device (such as an
answering machine) that plays a message to a caller explaining the delay. The
device can be connected to the control unit on a 012 (tip/ring) or 008 OPT
module, can be connected to an analog multiline telephone via a general
purpose adapter (GPA), or can be connected to an MLX telephone by using an
MFM. Each device is identified by the extension number assigned in the
system numbering plan. Each Calling Group can have a separate delay
announcement (only one per Calling Group), or any number of groups can
202 Group Calling