Instruction manual

Features
Calling Group members log in when they are ready to take calls (available
status) and log out while they finish call-related activities or when they leave
their positions (unavailable status). Calls are sent to a Calling Group member
only if the member is logged in and is not busy on another call. When the
Group Type is set to Auto Logout (the factory setting) and a call sent to a
Calling Group member is not answered within 30 seconds (5 rings), the call is
sent to another member or to the front of the queue if another Calling Group
member is not available. The system automatically logs out the extension where
the call went unanswered and makes it unavailable for subsequent calls until
the Calling Group member logs in.
A Calling Group member is considered available if all of the following conditions
are met:
■ The extension is signed in to the Calling Group (available status)
■ The extension is on-hook (handset is down or headset user
disconnected the last call and no red LED is on at the telephone) and the
speakerphone is off
■ The extension is not ringing or busy on another call
■ The extension does not have a call on hold (except for transfer hold)
■ The extension is not in the program or test mode
■ An SA or ICOM button is available for call delivery
■ Do Not Disturb is not turned on
■ Calls are not being forwarded via Forward, Remote Call Forward, or
Follow Me
■ The Calling Group member did not activate Callback to reach a busy
trunk (Hybrid/PBX mode only) or extension
■ The system is not calling another user who activated the Callback feature
to reach the Calling Group member
Calling Group Options
This section describes the Group Calling options assigned through system
programming and available only for Calling Groups.
Calling Group Supervisor Position
The Calling Group Supervisor Position is a Direct-Line Console (DLC) with
Extension Status assigned through system programming. The Calling Group
supervisor monitors and controls Calling Group activity by using the LEDs and
programmed buttons on the console or DSS.
Group Calling
201