Instruction manual

Features
Personal Lines
When an extension is programmed as the principal user of a
Personal Line, calls arriving on the Personal Line can be
forwarded to an outside number (if the extension can use
Remote Call Forward), unless the Personal Line is a loop-start
trunk with unreliable disconnect.
Pickup
Pickup cannot be used to answer calls being forwarded to an
outside telephone number.
Pools A pool can be used to forward calls to an outside telephone
number. The user enters the pool dial-out code before the
telephone number.
Remote Access
Users can turn on Forward or Remote Call Forward via Remote
Access. To do so, the user calls into the system on a trunk that
is programmed for Remote Access and enters the barrier code,
if required.
To forward calls to an extension, while listening to system dial
tone, the user dials #33, then the forwarding extension number,
then the destination extension number.
To forward calls to an outside telephone number, the user dials
#33, then the forwarding extension number, then the ARS or
pool dial-out code (Hybrid/PBX mode only), the Idle Line
Access code (usually 9; Key and Behind Switch modes only), or
the trunk number (usually 801–880). The user then dials the
destination telephone number and a # to signal the end of the
dialing sequence.
Ringing Options
On a multiline telephone, calls forwarded to an extension ring
with an abbreviated ring at the forwarding telephone and also
ring at the destination telephone. On single-line telephones,
calls forwarded to an extension ring at both the forwarding
telephone and the destination telephone. On both multiline and
single-line telephones, calls forwarded to a telephone number
do not ring at the forwarding telephone.
A forwarded outside call rings as an internal call (one ring burst)
at the destination extension; it does not ring with the normal
distinctive ring for an outside call.
SMDR
If the system is programmed to track both incoming and
outgoing calls, two SMDR records are generated when an
outside call is forwarded to an outside telephone number. One
record shows the incoming call and the other record shows the
call made to the destination telephone number with the
forwarding telephone as the originator.
196 Forward and Follow Me