Instruction manual

Features
Queued Call Consoles
Calls cannot be forwarded from a QCC to another extension or an outside
number. (The QCC operator uses Position Busy instead.) However, users can
forward calls to an individual QCC.
To turn on Follow Me for another extension at a QCC, the system operator
presses the Feature button, selects Follow Me from the display, and at the
prompt dials the extension of the forwarding telephone.
To cancel Forward and Follow Me from other extensions at the destination QCC,
the system operator presses the Feature button, selects CanclFollow
(Cancel Follow Me) from the display, and does one of the following:
■ To cancel forwarding from one extension, the operator dials that
extension.
■ To cancel forwarding from all extensions, the operator dials *.
Other Multiline Telephones
To forward calls to an extension, the user either presses a programmed
Forward button and dials the destination extension number, or presses the
Feature button, dials 33, and dials the destination extension number. If the
user is off-hook, he or she hears a confirmation tone (double break in dial tone).
If a programmed Forward button is used, the green LED next to the button
goes on.
To forward calls to an outside telephone number, the user either presses a
programmed Forward button or presses the Feature button and dials 33. The
user then selects the outside trunk or pool on which to route forwarded calls by
dialing the Automatic Route Selection (ARS) or pool dial-out code (Hybrid/PBX
mode only), the Idle Line Access code (usually 9; Key and Behind Switch
modes only), or the trunk number (usually 801-880). The user then dials the
destination telephone number followed by a pound sign (#) to signal the end of
the dialing sequence. If the user is off-hook, he or she hears a confirmation
tone. If a programmed Forward button is used, the green LED next to the
button goes on.
To turn on Follow Me, the user presses the Feature button, dials 34, and dials
the forwarding telephone’s extension. If the user is off-hook, he or she hears a
confirmation tone. An MLX display telephone user can also use Follow Me by
pressing the Feature button, selecting the feature from the display, and dialing
the forwarding telephone’s extension.
To turn off Forward, Remote Call Forward, and Follow Me at the originating
multiline telephone, the user presses the programmed Forward button, or
presses the Feature button, dials 33, and dials his or her own extension
number (in effect, “forwarding” calls to that extension). If the user is off-hook,
he or she hears a confirmation tone. If a programmed Forward button is used,
the green LED next to the button goes off.
Forward and Follow Me
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