Instruction manual

Features
Forward, Remote Call Forward, and Follow Me do not send the following types
of calls:
■ Voice-announced inside calls
■ Calls received on a Cover button
■ Returning parked or transferred calls
■ Callback calls from the system
■ Calls received on a Shared SA button
■ Calls received on a Call button on a QCC
■ Calls transferred from a Calling Group for a voice messaging system
(VMS) connected to a port programmed as Generic VMI
■ Calls forwarded from other extensions
Calls received on a Personal Line (an outside line assigned to a button on the
telephone) are forwarded to outside numbers using Remote Call Forward only
under the following circumstances:
■ The extension must be assigned as the principal user of the Personal
Line through system programming. Only one extension can be the
principal user for a given trunk.
■ If the Personal Line is a loop-start trunk, it must provide a reliable
disconnect signal. A disconnect signal is the signal sent by the local
telephone company to notify the system that an outside caller has hung
up. Disconnect signaling is considered reliable when a disconnect
signal is sent on every call when the caller hangs up, and is considered
unreliable when a disconnect signal is not sent on every call. The factory
setting for loop-start trunks is Unreliable Disconnect; this setting can be
changed to Reliable Disconnect through system programming. Remote
Call Forward cannot be used to forward calls arriving on a trunk
programmed as unreliable.
NOTE:
Programming a loop-start trunk as reliable when in fact it does not
provide reliable disconnect signaling will leave the trunk in a
permanent busy condition after a call on that trunk has been
forwarded to an outside number.
A forwarded call rings as shown in Table 19.
188 Forward and Follow Me