Instruction manual

Features
Description
Forward and Follow Me provide two ways for users to send calls to another
number. Calls can be forwarded either to another inside extension (for
example, if a user is temporarily working at a different desk) or to an outside
number (for example, if a user is working at home). When calls are forwarded to
an outside number, the feature is called Remote Call Forward.
NOTE:
Calls forwarded to outside telephone numbers may vary in transmission quality.
Whether calls are sent using Forward or using Follow Me depends on where the
feature is turned on:
■ Forward and Remote Call Forward are turned on at the user’s own
extension or from an outside telephone by Remote Access. Forward can
be turned off at the user’s own extension, at an extension to which the
user’s calls are forwarded, or from an outside telephone by Remote
Access.
■ Follow Me is turned on at another inside extension to send the user’s
calls to that extension. It can be turned off at the user’s own extension or
at the extension to which calls are sent. Follow Me can be used only to
send calls to an extension, not to an outside telephone number.
If several extensions are sending their calls to a user, that user can turn off
Forward and Follow Me either one extension at a time or all extensions at once.
All users except Queued Call Console (QCC) operators can use Forward or
Follow Me to forward calls to another extension. Calls cannot be forwarded to a
Calling Group.
The factory setting for Remote Call Forward is that users are not allowed to
forward calls to outside numbers. Use of the feature can be allowed for
individual extensions through system programming.
Forward, Remote Call Forward, and Follow Me send the following types of calls:
■ Ringing inside calls
■ Transferred inside or outside calls
■ Outside calls received on a tie trunk that are directed to the extension
■ Outside calls received on a Direct Inward Dial (DID) trunk
An available Calling Group member is automatically logged out when the
member forwards his or her calls. If a Calling Group member logs in while calls
are being forwarded, Forward or Remote Call Forward is automatically
canceled.
Forward and Follow Me
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