Instruction manual

Features
Description
Extension Status can be used by a system operator, a calling group or Call
Management System (CMS) supervisor with a Direct-Line Console (DLC).
Extension Status allows the system operator or supervisor to use the LEDs on a
DLC to monitor the status of extensions differently from the standard call-
handling status of available, busy, and Do Not Disturb. The red LEDs next to
DSS buttons or the green LEDs next to Auto Dial buttons programmed with
extension numbers are on, off, or flashing, depending on the extension’s status.
The two configurations for Extension Status that can be selected during system
programming and the status indicated by the LEDs are as follows:
■ Hotel: Employees at the front desk at a hotel or motel can use Extension
Status to monitor room availability and to restrict the telephones when the
rooms are not occupied. Table 17 shows Extension Status 0, 1, and 2 for
the hotel configuration and the associated LED status for each.
Table 17. Extension Status for Hotel Configuration
Extension
LED
Status
Status
Meaning
0
Off
Room is occupied and telephone is in
regular call-handling state.
1
Flashing
Room is unoccupied and ready for
cleaning; outside calls cannot be made
from the telephone.
2
On
Room is vacant and outside calls
cannot be made from the telephone.
The hotel configuration allows different meanings to be assigned to
Extension Statuses. The system restricts or unrestricts telephones based
on the meaning assigned.
■ Calling Group/CMS: A calling group or CMS supervisor can use
Extension Status to monitor the availability of agents who can take calls
directed to the calling group. Table 18 shows Extension Status 0, 1, and
2 for the Calling Group/CMS configuration and the associated LED status
for each,
Extension Status
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