Instruction manual

Features
Feature
Description
Sample Displays
Analog Multiline MLX
Group Calling
After pressing either the
(continued)
Available or Unavailable button
or dialing the feature code,
supervisors with MLX telephones
are prompted to indicate which
group member they want to log
in or out.
When a group member with an
MLX telephone receives an
outside call for the Calling Group,
the type of call is identified on the
display along with the label for
the line the call came in on. If
ANI is available, the number of
the caller is shown on Line 2 on
MLX telephones. Analog
multiline telephone users see
only the line information.
Hold
Any MLX telephone user can
inspect the number of calls in
queue by pressing Inspect and
then pressing a button
programmed with the Calling
Group’s extension. The display
shows the label associated with
the Calling Group and the
number of calls.
When an MLX telephone user or
an MLX DLC operator places a
call on hold, a confirmation is
displayed.
When a user with an MLX
telephone or an MLX DLC
operator has a call on hold for a
longer time than the Hold Timer,
a message appears on the
display.
On the QCC only, when a held
call returns to the queue after the
second hold reminder, it is
identified by call type and by the
name and extension of the
system operator who put the call
on hold. Line 2 of the QCC
display also shows the caller
information.
No display
WATS
No display
No Display
No display
No display
Select Agent to Log In
Select Agent to Log Out
[label] WATS
[label] WATS 555-1234
Group Call Sales 12
Call on Hold
Call on Hold
HoldRet Eugenio x10
Caller:
Mathilde x1235
Display
167