Instruction manual

Features
Description
The Direct-Line Console (DLC) is an answering position used by system
operators for the following purposes:
■ to answer outside calls that are not directed to an individual user or
group
■ to answer inside calls
■ to transfer inside and outside calls to an extension or an outside
telephone number
■ to make outside calls—for example, for users with telephones restricted
from making outside calls
■ to set up conference calls
■ to monitor system operation
■ to monitor group member or room status when used with Extension
Status in the group calling Call Management System (CMS) or hotel
mode
A DLC operates like other multiline telephones. In all three modes of operation,
outside lines are assigned as Personal Lines to individual buttons on the
console. The lines assigned on an individual DLC can also be assigned to
buttons on other consoles or other telephones. Incoming calls can ring on any
of the line buttons, and several calls can ring simultaneously. The system
operator directs calls to other extensions or to outside telephone numbers via
the Transfer button.
When programmed system-wide, DLC Operator Automatic Hold puts an active
call on hold when the DLC operator presses another line button. When One-
Touch Hold is programmed system wide, pressing an Auto Dial button or DSS
button also puts an active call on hold. Both prevent accidental disconnection
of callers and speed call handling. The DLC operator hears an abbreviated ring
as a reminder of a call on hold every time the interval programmed for the
Operator Hold Timer (10-255 seconds) expires.
A multiline telephone, assigned as a DLC through system programming, can
use both system operator features and telephone features available for non-
operator multiline telephones to increase call-handling efficiency. The system
operator features that can be assigned to buttons on the console are Alarm,
Night Service, Missed Reminder, and Send/Remove Message.
On a system with 29 or fewer lines, Alarm, Night Service, and Send/Remove
Message are assigned by default to analog DLCs on buttons 30-32. On a
system with more than 29 lines, Alarm is replaced with line 30, Night Service is
replaced with line 31, and Send/Remove Message is replaced with line 32. The
first 18 lines on a digital DLC are always factory set as Personal Lines.
Each digital DLC can have one or two Direct Station Selector (DSS) adjuncts
attached. The DSS cannot be attached to an analog DLC; however, the
MERLIN II System Display Console provides a built-in DSS.
122 Direct-Line Console